No-Show/Late Cancellation and other policies

• Please note that our sessions are time sensitive. 100% of services scheduled will be charged to the client for a late cancellation or no-show. 24 hours' notice is required for cancellations.  

• Our no-show and late cancellation policy applies to memberships as well. Any no-show, late cancel, or unredeemed sessions will not be allowed to roll over. We will do our best to accommodate membership bookings however, we cannot guarantee appointment availability. We recommend that all membership services be booked in advance. 

• A 50% deposit is required for parties of two or more and any party of one with multiple services scheduled prior to reserving sessions.

• 20% gratuity will automatically be added at checkout for all parties of two or more, any party of one with multiple services, and all spa packages.

• Gift cards and all packages expire 1 year from the date of purchase. 

• Pregnant clients must be out of their first trimester (first 3 months) to receive massage therapy.

• All sales are final on retail purchases.

*Consumer information is not shared with third parties for marketing purposes. Client information is confidential and used for the purpose of scheduling, health history (HIPPA) and consent forms.  In the event that we are required to release such information it would be for State or Federal law enforcement requirements only.